My Profile Manila, Philippines

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  • Philippines

    Whether you are highly experienced or just starting out, diverse growth opportunities await you at our fastest growing center of excellence in Manila.

    You’ll join a team of 1,700 professionals involved in developing financial and legal content, telesales, product development, corporate advisory services, client training, account management and professional services. Another area of emphasis -- customer support -- provides an entry into our dynamic organization. Manila serves as the global hub for English language first-line product support for data and applications, and technical functions of customer support.

    A strong focus on customer satisfaction, coupled with an innate sense of “bayanihan” or volunteerism, fosters a productive and highly engaging work environment. Here, you’ll find a place to further hone your skills by working with other equally talented colleagues, as well as an appealing work culture, unique to our part of the world. We welcome employee involvement in various aspects of our work, from process improvements to performance recognition to community involvement. We partner with local civic groups for volunteer activities related to education, children, disaster relief and the environment. We also partner with other business groups to promote fun and rewarding activities for our employees such as fun runs, photography shoots and other social events.

    Our Philippines Operational Center recently won the Shared Services Excellence of the Year Award at the Philippines ICT Awards 2011, sponsored by the Canadian Chamber of Commerce of the Philippines and Business Processing Association of the Philippines. The award recognized Thomson Reuters highly skilled workforce, strong management, impressive growth in revenues and number of employees, diversity of international clients, passionate pursuit of corporate responsibility, and sustained support of the local Information and Communications Technology (ICT) industry.

    Manila Senior Site Officer Raoul Teh said, “Our growth and strong presence here has not gone unnoticed, and it was such a thrill to hear the glowing praises from industry colleagues who were impressed by our story, and found it compelling and inspiring.”

    The work we do in Manila is critical to the success of the whole Thomson Reuters organization. Join us!

  • Employee Stories

    Dianne

    Dianne

    Manila, Philippines

    Performance really does matter

    I started as a research analyst and after just a few years, I am now a senior team manager.

    “Thomson Reuters never fails to recognize and reward you for your efforts and for a job well done.”

    I can personally attest to this because my career progress has been very fast.

    Leadership opportunities

    One of the highlights of my career was being chosen to be a part of a global leadership program. The program ran for four months, ending with a week in Mumbai to tackle a real-world issue as part of a team. As a result of the program I made significant improvements in my leadership skills. This experience took me out of my comfort zone, and brought significant improvements to my career and personal life.

    Democracy in the workplace

    Democracy is also of utmost importance here. Management listens to what people have to say, especially those down the line. I feel that there is no concern too big or small; every voice counts.

    Keith

    Keith

    Manila, Philippines

    Good training for future roles

    I started as a customer support executive for Investment Management with the Asia Pacific Helpdesk. After 1.5 years on the desk, I was accepted as a training specialist for the Manila Training Team where I was part of the team developing and leading training for employees and clients.

    Currently, I am managing the EMEA (Europe, Middle East and Africa) Customer Support Team for both Investment Management and Investment Banking segments.

    Realizing a vision

    Part of the global strategy of Thomson Reuters is to locate all support groups into one center to optimize the support group's potential and build an English center of excellence. Manila was chosen to be this strategic location. I am one of the first phase team managers who will make this vision possible.

    To be successful, we must develop our skills and knowledge to ensure that we exceed our customers’ expectations. Starting up and managing a team is one of the toughest roles I've had in my years with Thomson Reuters. It takes hard work, determination, patience and strategy to guide the team to success.

    Team building builds character

    “Building the team from scratch, and now seeing them recognized by customers proves that we are a team capable of delivering excellent customer service.”

    This experience has been one of the greatest achievements of my career.