Divyashri
Bangalore, India
Building customer satisfaction
I was a key member of Bangalore’s Customer Satisfaction program, where we worked as a team with representatives across all functions to drive customer-centric activities like client visits, town halls, customer videos, and training.
Learning every day
“Thomson Reuters encourages the growth and flow of talent.”
I have moved across three different parts of the organization in the last six years, offering many new challenges. Time management can be difficult when you take on more work than your usual job, but it’s also fun and you learn so much every day. Having strong relationships with my work mentors has helped me tremendously in my journey at Thomson Reuters.
Innovation and collaboration
I was chosen to be part of the “Generate” program where 30 individuals across the company collaborated on a community-based project for three months. We came from diverse backgrounds with different work styles to deliver on a goal outside of Thomson Reuters.
Pradeep
Hyderabad, India
Bringing experience to a new role
I joined Thomson Reuters with over 10 years of experience, the majority of my career spent as a management consultant for IBM. Once on board at Thomson Reuters, I was fortunate to immediately contribute on major projects.
A pivotal role
Although quite new to the organization, I was heavily involved in establishing a new Operations Center in Hyderabad in 2006. I organized the leadership team, key resources and physical infrastructure required for the center.
My team and I support our operations across the globe from our centers in Hyderabad and Bangalore. This requires the teams in India to fully understand how our operations work across the globe, understand the business requirements for a diverse set of operations and support them effectively. This is a big challenge for our teams on a day-to-day basis, but also an exciting opportunity.
Performance pays
“I have complete freedom to perform my job, but I am also held fully accountable for my results.”
I enjoy this balanced freedom. I also like that Thomson Reuters is a true meritocracy -- performance is the primary driver for recognition and career advancement. I think Thomson Reuters does this better than most companies, and I greatly admire this.
Sanjay
Bangalore, India
Asking questions leads to answers
I started at Thomson Reuters as a market analyst and have worked my way to increasing responsibility with hard work and a positive attitude. I initially was trained on small Asian markets like Pakistan and Sri Lanka and later managed bigger markets like Malaysia and Singapore. I am very inquisitive which helped me build my knowledge base and develop expertise.
I led a Six Sigma Green Belt project for six English-speaking Asian markets to improve delivery from end of day to one hour. The project brought huge changes in terms of shifts, resource allocation, process re-engineering and efficiency.
In my current role, I interact with clients to understand their requirements and how they use our content. It’s a challenge to make sure the client is always satisfied.
Managing people to achieve goals
Now as a team leader, the biggest challenge has been managing the expectations of team members. Every person is unique and needs to be managed as an individual. We must also deliver quality at all times. It is impossible to eliminate all human error, but
“we continually seek out new quality controls and checklists to improve our team performance.”
The hunger to grow
For those of you with a desire to advance in your profession, here are some things I found helpful in my various positions at Thomson Reuters:
- Work hard when you are starting out and work smarter as you gain experience.
- Practice patience and perseverance.
- Adopt a “never give up” attitude.
- Be an innovative thinker and an agent for change.
Sebi
Bengaluru, India
Contributing from the start
In just three years as the head of Human Resources for Thomson Reuters Markets, South Asia, I have experienced major changes, growth and a few crisis situations. Throughout my time here, I have witnessed the ability of our employees in South Asia to make a major contribution to the Thomson Reuters organization.
Major change, daily challenges
I managed a complex piece of the integration of Thomson and Reuters, one of the most challenging projects of my entire career. The integration has gone off without a hitch and our employee engagement scores stand at an all time high.
During this time, I have also managed during crisis situations including the Mumbai terror attacks, and Delhi and Bengaluru blasts. I also support places like Pakistan and Afghanistan which adds complexity to my always changing and challenging job.
We are now in the midst of ramping up our people resources to grow our business in India. It is an exciting time to be a part of this organization in South Asia.
Through it all, making a difference
“I have a keen interest in promoting the employment of people with disabilities, and have helped develop successful programs for the company in India.”
Thomson Reuters has won several awards for these programs, including the Shell Helen Keller Award. This work has had a tremendous impact on Thomson Reuters as well as our clients.